Department of Social Services

Department of Social Services

The County Office Building is closed to the public, except for Department of Social Services emergency services per guidance from the NYS Office of Temporary and Disability Assistance.

  • At this time, there are no evictions and utility shut-offs

Notice to all recipients of the Supplemental Nutrition Assistance Program (SNAP) and/or Temporary Assistance Cash Benefits (TA) with Medicaid (MA)

As a result of the COVID-19 pandemic, the New York State Office of Temporary and Disability Assistance (OTDA) is automatically extending certain TA/MA/SNAP and SNAP only recertifications scheduled to expire in March, April and May for a period of three (3) months (see below). The COVID-19 pandemic prevented some households from submitting recertification forms in a timely manner.

For the certification periods ending 3/31/20, 4/30/20 and 5/31/20, a three (3) month extension of SNAP or TA/MA/SNAP benefits has been approved for cases throughout the State. 

March Recertifications: Only cases whose certification periods were scheduled to end in March 2020 and were NOT processed for recertification have been extended. If your recertification was processed and the district determined your case to be no longer eligible for SNAP or TA/MA/SNAP benefits due to excess income, failure to provide required documentation or another reason, your household was not eligible for an extension. Those cases eligible for the extension will automatically be authorized for three (3) additional months of SNAP or TA/MA/SNAP benefits, allowing time for a recertification determination to be made. 

If your case was scheduled to recertify by March 31, 2020, and did not get processed, your case must now be recertified by June 30, 2020. Your benefits WILL END if you do not recertify. 

If your case was scheduled to recertify by April 30, 2020, and did not get processed, your case must now be recertified by July 31, 2020. Your benefits WILL END if you do not recertify.

If your case was scheduled to recertify by May 31, 2020, and did not get processed, your case must now be recertified by August 31, 2020. Your benefits WILL END if you do not recertify.

Daycare waiver

Cayuga County will be requesting approval of amendment changes to the childcare services portion of its Child and Family Services Plan due to the novel coronavirus COVID-19 disaster emergency. The Office of Children and Family Services has given district the option of expanding the childcare services they provide to families affected by COVID-19. 

Any waivers granted to Cayuga County will be valid for a period of 30 days. Cayuga County will need to resubmit a new waiver request if they wish to extend the waiver period beyond the 30 days unless the district is directly notified by OCFS that the waiver is being extended. Details can be found on the social services website.

Please call the department you are seeking applications and other information from:

Temporary Assistance: Applicants 315-253-1294, Recipients 315-253-1291, Fax 315-253-1505

Day Care: 315-253-1446, Fax 315-253-8050

SNAP: 315-253-1210, Fax 315-253-4960. Apply online 

HEAP: 315-255-4904, Fax 315-253-1295. Apply online  

Medicaid Local: 315-253-1382, Fax 315-253-1230, State 1-888-355-5777. Apply online 

Child Support: 1-888-208-4485, Fax 315-253-1283. Statewide Reporting for Child Abuse Toll Free Hotline Number: 1-800-342-3720

Any paperwork can be placed in the drop box on the 1st floor. You can also mail to: Cayuga County Department of Social Services, 160 Genesee Street, Auburn, NY 13021 or email Temporary Assistance or email SNAP.

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