A trained 911 Supervisor or 911 Dispatcher will answer your phone call. Each employee has had many hours of training in the handling and processing of your emergency.
While no two emergencies are alike, they all present many similarities. Therefore, there are common questions that will be asked on all emergencies. You will be asked the following questions:
- What is the location of the emergency?
- What is the nature of the emergency?
- What is your name?
- What is your phone number?
Importance of Information Gathering
These are the basic questions that the Dispatcher will be asking to obtain the necessary information from you. They are important to help ensure a timely dispatch and arrival of the appropriate Emergency Response. Do not assume that because you have lived in your house for many years that everyone knows who you are and where you live. The people taking your call and the people responding often times do not know where you live.