I lost my benefit card or my card is not working. How can I get a replacement?

You may come to the 3rd floor to request a replacement card, which will be mailed from Albany. We can issue a temporary benefit card, called a vault card, which will allow the cardholder to access any benefits that are available. PHOTO ID IS REQUIRED.

You may also ask your worker to mail a new permanent card. Please make sure you give the worker your current mailing address. If you need a temporary card but are not able to come get it yourself, you may give permission for someone else to come pick up a vault card. You must call and notify your worker of this permission AND you must send a written permission note, signed and dated, allowing the other person to pick up the card for you. That person will need to show photo ID to pick up your card.

Show All Answers

1. I missed a scheduled appointment (orientation, recertification, job search, etc). What should I do?
2. My case was denied. Now what?
3. My situation has changed. What should I do?
4. I can’t get the documentation that my worker requested. What should I do?
5. I lost my benefit card or my card is not working. How can I get a replacement?
6. I cannot reach my worker by phone. What should I do?
7. How can I check my benefits?