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If you have any questions regarding information provided in the notice, please visit the New York Public Service Commission's website for further information.
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An overlay is the addition of another area code (such as 680) to the same geographic region as an existing area code (such as 315). An overlay does not require customers to change their existing area code.
The 315 area code covers the west-central portion of New York serving communities such as Syracuse, Utica and Watertown. The new 680 area code will serve the same geographic area currently served by the existing 315 area code.
To complete calls within the 315 area code region, the new dialing procedure requires callers to dial area code plus telephone number. This means that all calls in the 315 area code that are currently dialed with 7 digits will need to be dialed using 10 digits, that is, the area code plus telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 680 area code.
Effective March 12, 2016, you should begin using the new dialing procedures whenever you place a call from the 315 area code. If you forget and dial just seven digits, your call will still be completed.
Beginning February 11, 2017, you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.
Beginning March 11, 2017, new telephone lines or services may be assigned numbers using the new 680 area code. All calls made within and between area codes 315 and 680 must be placed using the 10-digit telephone number (315 or 680 plus the 7-digit telephone number).
In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure.
Some examples are:
Be sure to check your website, business checks, contact information, and your personal or pet ID tags to ensure the area code is included.