Show All Answers

1. How can I talk with an inmate?

Inmates in our facility are currently allowed to receive letters, make collect calls, and receive visitation. The facility does not take messages for inmates.

2. How do I call an inmate?

Inmates are not allowed to receive calls. They may only make collect calls after the booking process. All telephone calls may be recorded.

3. How do I send mail to an inmate?

Mail can be sent by addressing the correspondence to the inmate with their number (if known). An example:
John Doe #000000
7445 County House Road
Auburn, NY 13021

4. How do I email an inmate?

Inmates are allowed to purchase emails from commissary. You cannot initiate an email to an inmate, however you can respond to their emails. All emails may be read.

5. How do I visit an inmate?

There are two ways to visit an inmate, scheduling and walk-ins. Scheduling is the preferred method and those who schedule a visit are given preference.

6. How do I schedule a visit?

Call 315-253-2911 on Mondays from 8 a.m. to 4 p.m. for a visit.  Arrive 15 minutes prior to visit.

7. How do I conduct a walk-in visit?

Arrive at the facility 30 minutes prior to a visitation. If room is available, you will be permitted in.

8. What are the rules of visitation?

• Arrive 15 minutes prior to a visit
• Present valid Identification upon arrival
• Wear proper attire (No hoodies, halter tops, or short shorts). For further information, contact the facility at 315-253-2911
• A brief hug and a closed mouth kiss at the beginning and end of the visit
• Passing of items is not permitted during a visit
• No profanity or loud conversation
• All directions given by staff will be followed
• All visitors must be at least 18 years of age or be accompanied by a legal guardian
• A visit may be cancelled without notice
• A visit may be terminated at any time
• A visitor may have their visitation privileges revoked

9. How do I bail someone out of Jail?

Bailing someone out can be done in person or online.

In Person

• At the jail you will be asked for your photo identification, name, address, employer / occupation, phone number and form of payment
• Cash, Visa, MasterCard, American Express or Discover or a combination of cash and credit is accepted
• If paying by credit card you will be charged a non-refundable service fee through GovPayNet who handles the credit card transition
• Only the card holder may use the credit / debit card, no lending of cards will be allowed

Online

• If bailing someone out online, visit GovPayNet
• You will need the inmate’s criminal history number, bail amount, date of birth, court or judge, and pay location code (6079). You can obtain this information by calling the facility at 315-253-2911

10. How do I give money to an inmate?

Inmates are not permitted to have cash. You may send money to an inmate in the form of a money order made out to them and sent in the mail. There is a money kiosk in our lobby to deposit money into an inmate commissary account, for a small fee.

11. How do I notify someone about medical or mental health concerns for an inmate?

Medical Concerns

Medical concerns can be addressed to the medical office at 315-253-3061.

Mental Health Concerns

Mental health concerns can be addressed to the mental health office at 315-253-1028.

Important Note

Medical and mental health staff cannot discuss medical diagnosis or treatment plans. They can only listen to your concerns, they cannot give out information.

12. How do I notify someone about other concerns for an inmate?

You may call 315-253-3002 to speak with a shift supervisor.

13. How do I notify someone about an inmate being sexually assaulted?

You may call 315-253-1562 to speak with a Prison Rape Elimination Act (PREA) Coordinator.

14. How do I file a complaint against an inmate?

You may call 315-253-3002 to speak with a shift supervisor.

15. How do I schedule to provide a DNA sample by court order?

Call 315-253-1602 to schedule an appointment between the hours of 6 a.m. and 1:30 p.m.

16. What does the Inmate Work Crew do?

The Cayuga County Sheriff’s Office is proud to have the opportunity to provide the services of four Inmate Work Crews; three working throughout the week, one on the weekends.

Program Goals

Supervised by a staff of Custody Officers, crews of qualifying inmates perform various improvement and clean-up projects to the local municipalities and not-for-profit organizations within Cayuga County. It was the intent of the Sheriff’s Office to provide this program to make our neighborhoods safer, better places to live and to help reduce the cost of operating government.

The program additionally allows for participating inmates to pay something back to the community, showcase their talents and instill in them a feeling of self-worth that will hopefully remain with them upon their release and lead to their becoming productive, law-abiding citizens.