County Office Building Hours

County Office Hours: 
Jan 1st - June 30th, Sept 1st - Dec 31st
Mon-Fri 9:00am - 5:00pm

July 1st - August 31st
Mon-Fri 8:00am - 4:00pm

Dept. of Motor Vehicles Hours:
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Directions to County Office Building
160 Genesee Street Auburn, NY 13021

Cayuga County E-911


Denise A. Spingler, Administrator


Phone: 315.253.1191

Fax: 315.253.1192

Benjamin Guzalak, Deputy Administrator


Phone: 315.294.8085

Fax: 315.253.1192

The mission of the Cayuga County E-911 Emergency Communications Department is to provide timely and appropriate responses to requests for public safety assistance throughout Cayuga County; to provide efficient and cost effective communications support for public safety agencies and the citizens of Cayuga County; to facilitate the development of highly trained, proficient, dedicated, and self-motivate personnel; and to constantly strive to improve the performance of personnel and our quality of service to the community.

2011 E-911 Organizational Chart (Adobe PDF File)

For information on job opportunities as an Emergency Services Dispatcher contact the Cayuga County Civil Service and Human Resources Department.

Cayuga County E-911 utilizes the Hyper-Reach System as a way of notifying the community of emergency situations such as Boil Water Advisories, Inmate breaches, Missing Persons, and any other situation occurring that would require a mass notification in a short period of time. The system allows us to contact large groups of people in minutes, for any type of situation. This system is hosted and owned by the Asher Group based in Monroe County. The database of telephone numbers comes directly from Verizon and targets landline telephones. If you do not have a landline phone and would like to register your cellular phone into the system click on the link below and follow the prompts.

Foil Requests

FOIL requests are honored under County Law, section 308, miscellaneous provisions. This states "records, in whatever form they may be kept, of calls made to municipality's E911 system shall not be made available to or obtained by any entity or person, other than that municipality's public safety agency, another government agency or body, or a private entity or a person providing medical, ambulance or other emergency services, and shall not be utilized for any commercial purpose other than the provision of emergency services." 

 Click here for the form


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Call Volume

Call volume 2018 Year to date

131,614 calls answered

60,000 dispatched calls


Calls answered includes emergency and non-emergency incidents and informational calls. Dispatched calls represent incidents that required a Law, Fire, or Medical response.