Social Services Response to COVID-19

Updated 5/12/20

The County Office Building is closed to the public, except for Department of Social Services emergency services per guidance from the NYS Office of Temporary and Disability Assistance. 

NYDocSubmit

NYDocSubmit Instructions

NYDocSubmit is a mobile application that allows Cayuga County applicants and recipients of Temporary Assistance, SNAP, HEAP and Medicaid to take pictures of their documents and submit them to the Department of Social Services. 

This free mobile app is available for download on Google Play or the Apple App Store. There is no need for you to take time off from work or travel to DSS to drop off documents. During this time of COVID-19 restrictions, having the ability to submit the necessary documentation from the comfort and safety of home is essential to continue supporting families in our county. 

Review the Quick Reference Card and FAQs.

Residential

At this time, there are no evictions and utility shut-offs

SNAP / TA

Notice to all recipients of the Supplemental Nutrition Assistance Program (SNAP) and/or Temporary Assistance Cash Benefits (TA) with Medicaid (MA)

As a result of the COVID-19 pandemic, the New York State Office of Temporary and Disability Assistance (OTDA) is automatically extending certain TA/MA/SNAP and SNAP only recertifications scheduled to expire in March, April and May for a period of six (6) months (see below). The COVID-19 pandemic prevented some households from submitting recertification forms in a timely manner.

For the certification periods ending 3/31/20, 4/30/20, 5/31/20, and 6/30/20 a six (6) month extension of SNAP or TA/MA/SNAP benefits has been approved for cases throughout the State. 

If your case was scheduled to recertify by March 31, 2020, and did not get processed, your case must now be recertified by September 30, 2020. Your benefits WILL END if you do not recertify. 

If your case was scheduled to recertify by April 30, 2020, and did not get processed, your case must now be recertified by October 31, 2020. Your benefits WILL END if you do not recertify.

If your case was scheduled to recertify by May 31, 2020, and did not get processed, your case must now be recertified by November 30, 2020. Your benefits WILL END if you do not recertify.

If your case was scheduled to recertify by June 30, 2020, and did not get processed, your case must now be recertified by December 31, 2020. Your benefits WILL END if you do not recertify.

Daycare waiver

Cayuga County will be requesting approval of amendment changes to the childcare services portion of its Child and Family Services Plan due to the novel coronavirus COVID-19 disaster emergency. The Office of Children and Family Services has given district the option of expanding the childcare services they provide to families affected by COVID-19. 

Any waivers granted to Cayuga County will be valid for a period of 30 days. Cayuga County will need to resubmit a new waiver request if they wish to extend the waiver period beyond the 30 days unless the district is directly notified by OCFS that the waiver is being extended. Childcare Waiver letter to providers

Please call the department you are seeking applications and other information from:

Temporary Assistance: Applicants 315-253-1294, Recipients 315-253-1291, Fax 315-253-1505

Day Care: 315-253-1446, Fax 315-253-8050

SNAP: 315-253-1210, Fax 315-253-4960. Apply online 

HEAP: 315-255-4904, Fax 315-253-1295. Apply online  

Medicaid Local: 315-253-1382, Fax 315-253-1230, State 1-888-355-5777. Apply online 

Child Support: 1-888-208-4485, Fax 315-253-1283. Statewide Reporting for Child Abuse Toll Free Hotline Number: 1-800-342-3720

Any paperwork can be placed in the drop box on the 1st floor. You can also mail to: Cayuga County Department of Social Services, 160 Genesee Street, Auburn, NY 13021 or email Temporary Assistance or email SNAP.

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Mission Statement

We promote and protect the health and well being of the individuals, families and the community we serve.

Department of Social Services

Human Services Taking Pride in What we do

Vision

Through teamwork and innovation, we are committed to promoting the personal and economic self-sufficiency of the individuals we serve and assuring the protection of vulnerable children and adults.