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Social Services

MESSAGE FROM CAYUGA COUNTY DEPARTMENT OF SOCIAL SERVICES

Beginning June 23, 2025, those seeking in-person assistance from Cayuga County DSS may visit our new office location at:

63 Genesee Street
Auburn, NY 13021

Business Hours: 8:00 am – 4:00 pm Monday-Friday (June 23, 2025-August 31, 2025)

Beginning June 23, 2025, the mailing address for Cayuga County DSS is:

157 Genesee Street
Auburn NY 13021

Temporary Electronic Benefit Transfer (EBT) cards are available at the DSS office located at 63 Genesee Street, Auburn NY 13021

Individuals wanting to speak to a Department of Social Services employee by phone can utilize the following numbers:

SNAP: 315-253-1210 
Medicaid: 315-253-1382 
Temporary Assistance Applications: 315-253-1294 
Temporary Assistance Recipients: 315-253-1291 
Employment Unit: 315-253-1267 
HEAP: 315-255-4904 
Day Care: 315-253-4700

Preventive Services and Foster Care Services: 315-253-1509

Child Protective and Adult Protective Services: 315-253-1208

Households are encouraged to: Print and mail an Application for Certain Benefits and Services or SNAP (only) Application to Cayuga County Department of Social Services, 63 Genesee Street, Auburn, NY 13021.

  • Provide eligibility documents for SNAP, HEAP, Temporary Assistance and Medicaid through the NYDocSubmit mobile app, which is available for download in the Apple App Store and Google Play Store.

Paperwork can also be mailed to:

Cayuga County Department of Social Services
157 Genesee Street, Auburn, NY 13021

For more specific program information and online resources, please visit the Department of Social Services program specific links located to the left of this page.

NYDocSubmit

NYDocSubmit Instructions

NYDocSubmit is a mobile application that allows Cayuga County applicants and recipients of Temporary Assistance, SNAP, HEAP and Medicaid to take pictures of their documents and submit them to the Department of Social Services. 

This free mobile app is available for download on Google Play or the Apple App Store. There is no need for you to take time off from work or travel to DSS to drop off documents. During this time of COVID-19 restrictions, having the ability to submit the necessary documentation from the comfort and safety of home is essential to continue supporting families in our county. 

Review the Quick Reference Card and FAQs.

Important Update for P-EBT Food Benefits Covering the 2020-21 School Year

https://otda.ny.gov/snap-covid-19/

Please call the specific program area you are seeking applications and other information from:


Temporary Assistance: 

  • Applicants 315-253-1294
  • Recipients 315-253-1291
  • Fax 315-253-1505
  • Apply online

Day Care: 

  • 315-253-4700
  • call for fax

SNAP: 

HEAP: 

Medicaid Local: 

  • 315-253-1382
  • Fax 315-253-1230 
  • State 1-855-355-5777
  • Apply online 

Child Support: 

  • 1-888-208-4485
  • Fax 315-253-1283.
  • Statewide Reporting for Child Abuse Toll Free Hotline Number: 1-800-342-3720

Any paperwork can be placed in the drop box located at the entrance of 63 Genesee St. You can also mail to: Cayuga County Department of Social Services, 63 Genesee Street, Auburn, NY 13021 or email Temporary Assistance or email SNAP.

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Mission Statement

We promote and protect the health and well being of the individuals, families and the community we serve.

Department of Social Services

Human Services Taking Pride in What we do

Vision

Through teamwork and innovation, we are committed to promoting the personal and economic self-sufficiency of the individuals we serve and assuring the protection of vulnerable children and adults.

  1. Cayuga County NY Homepage

Contact Us

  1. 160 Genesee Street
    Auburn, New York 13021
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