You may come to the 3rd floor to request a replacement card, which will be mailed from Albany. We can issue a temporary benefit card, called a vault card, which will allow the cardholder to access any benefits that are available. PHOTO ID IS REQUIRED.
You may also ask your worker to mail a new permanent card. Please make sure you give the worker your current mailing address. If you need a temporary card but are not able to come get it yourself, you may give permission for someone else to come pick up a vault card. You must call and notify your worker of this permission AND you must send a written permission note, signed and dated, allowing the other person to pick up the card for you. That person will need to show photo ID to pick up your card.