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911 is a universal three digit number utilized to report a law, fire, or ems emergency.
You should call 911 when you have an emergency. An emergency is considered an immediate threat to persons and/or property.
A trained 911 Supervisor or 911 Dispatcher will answer your phone call. Each employee has had many hours of training in the handling and processing of your emergency.
While no two emergencies are alike, they all present many similarities. Therefore, there are common questions that will be asked on all emergencies. You will be asked the following questions:
These are the basic questions that the Dispatcher will be asking to obtain the necessary information from you. They are important to help ensure a timely dispatch and arrival of the appropriate Emergency Response. Do not assume that because you have lived in your house for many years that everyone knows who you are and where you live. The people taking your call and the people responding often times do not know where you live.
We know that for many, calling 911 is not an every day event. You may be nervous about calling and about the situation you are calling for. We request that you try to remain as calm as possible. While we may be able to get the location of the emergency, we still need to be able to determine what the emergency is to ensure the appropriate response.
If you or anyone in your household, including children, call 911 by mistake, do not hang up but stay on the line.
Cayuga County is an Enhanced 911 center and we can obtain the location of where 911 was called from. If you dial 911 by mistake and hang up, our policy is to try to call back the number and reach an adult who can tell us if there is any problem. We then have to send Law Enforcement to verify that there isn't any problem. This takes Law Enforcement away from being able to handle a real emergency.
If you stay on the line and speak with a 911 Center employee, we will ask you to verify that you do not have an emergency and also verify that what shows up on our computer is correct in case you ever do have one.
Remember that old, deactivated cell phones can still call 911 as long as there is a charge in the battery. Do not allow your children to play with home phones or cell phones. Children make the majority of 911 hang up calls we get, but we still have to treat them as if they are true emergencies.
If your cell phone is equipped with GPS we should be able to pin point your approximate location. Each cell phone provider has different standards that they use so not all are have the same accuracy.
If you have an older cell phone that does not have GPS you will need to stay on the line and try as best as you can to direct the Dispatcher to your location.
When you call 911 from your cell phone, your call will hit the nearest tower of your cell phone provider. So while you may be in Cayuga County using your cell phone, you may actually hit a tower in another County and your call will be directed to that County. Just explain that your emergency is in Cayuga County and they will transfer you to us.
Also, keep in mind that cell phone calls are not always very clear. There is a routing process that they have to go through and sometimes the beginning of the call is broken up. Please be patient as the Dispatcher is doing everything they can to assist you.
Yes. Simply make 911 the recipient of the text and we will receive the message. Phone is our preferred method of communication as it is generally easier to collect information that way, but sometimes it may not be safe to call. Example: Someone in a domestic situation wants help but does not want the other party to know they are contacting 911.
A police emergency is any situation that requires immediate police response to protect life and/or property. These may include but are not limited to:
Try to remain calm while talking to the Dispatcher and stay on the line until they tell you it is ok to hang up. You may have to remain on the line until responding Law Enforcement arrives on the scene. Depending on the situation, the Dispatcher will be asking questions that will help ensure officer safety, public safety and your safety.
While obtaining information about the situation you will be asked if you and/or other people involved are safe. If the answer is no, they will try to help you to get yourself and others to a safer location.
For more information about police emergencies, please review the Police Emergencies page.
A Fire Emergency is any that requires an immediate response from a Fire Department. These could include but are not limited to:
Stay as calm as possible and answer the questions that are being asked. Remember that we are not delaying Emergency Response by asking these questions. Do not hang up the line until you are advised to do so. You may be asked to stay on the line until Emergency Responders arrive on the scene.
For more information about fire emergencies, please review the Fire Emergencies page.
A Medical Emergency is any that requires immediate response from an Ambulance Service. In Cayuga County most areas will also send a Fire Department Response. These may include but are not limited to:
Remain calm, answer the questions that are asked and do not hang up until told to do so.
For more information on medical emergencies, please review the Medical Emergencies page.
Hazard Mitigation is any action taken to reduce the loss of life and property by lessening the impact of disasters (natural, technological and man-made) according to FEMA. It is often considered the first of the four phases of emergency management: mitigation, preparedness, response, and recovery.
Mitigation measures fall into the following six general categories, and address both public and private property:
An overlay is the addition of another area code (such as 680) to the same geographic region as an existing area code (such as 315). An overlay does not require customers to change their existing area code.
The 315 area code covers the west-central portion of New York serving communities such as Syracuse, Utica and Watertown. The new 680 area code will serve the same geographic area currently served by the existing 315 area code.
To complete calls within the 315 area code region, the new dialing procedure requires callers to dial area code plus telephone number. This means that all calls in the 315 area code that are currently dialed with 7 digits will need to be dialed using 10 digits, that is, the area code plus telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 680 area code.
Effective March 12, 2016, you should begin using the new dialing procedures whenever you place a call from the 315 area code. If you forget and dial just seven digits, your call will still be completed.
Beginning February 11, 2017, you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.
Beginning March 11, 2017, new telephone lines or services may be assigned numbers using the new 680 area code. All calls made within and between area codes 315 and 680 must be placed using the 10-digit telephone number (315 or 680 plus the 7-digit telephone number).
In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure.
Some examples are:
Be sure to check your website, business checks, contact information, and your personal or pet ID tags to ensure the area code is included.
If you have any questions regarding information provided in the notice, please visit the New York Public Service Commission's website for further information.
Lead is a metal found in the earth and it is a poison. For years lead was used in paint, gasoline, plumbing and many other items. Lead paint was banned from home use in 1978. If you live in a home built before 1978, there could be lead paint and dust in your home.
If a child becomes poisoned by lead it can cause problems with a child's growth, behavior and ability to learn.
A child can get lead poisoning by swallowing or breathing in lead. Oftentimes children are poisoned by lead dust.
Since many young children spend a lot of time on the floor where lead dust collects, they can end up poisoning themselves when they put their hands and toys with lead dust on them in their mouths.
If you answer yes to any of these questions, you should have your child tested for lead.
Admittance notices are mailed approximately 5 days before the exam. If you do not receive a notice by the Wednesday before the exam, please contact the Human Resources office.
Test results are received from New York State Civil Service approximately three months after an exam is held. You will be notified by mail of your score and placement on the eligible list for that title. An eligible list is a ranked listing of all passing candidates from an exam. An eligible list is established for a minimum of one year and can be extended to a maximum of four years.
Many Civil Service jobs are filled by lists. In order to get on the list, you must take an exam. If no exam is required for the job, the appointing authority may advertise on the County Civil Service vacancy page or their own website.
The majority of positions in local government fall under the Civil Service System. A Civil Service employee can be anyone from a deputy sheriff, secretary, registered nurse, mechanic, nurse's aide, attorney, accountant, laborer, food service worker, etc. The Civil Service System is required by the New York State Constitution and is intended to ensure all positions are filled by merit and fitness. Cayuga County Civil Service manages all civil service positions in the county including towns, villages, school districts, and special districts, except the City of Auburn and the Auburn Enlarged City School District.
Yes, you can receive notification of exams and vacancies. You can also receive notification of exam deadlines and cancellations to submit applications by visiting our calendar center .
Most, but not all, positions require you take a test. These are called competitive positions. For competitive positions where there is not list of tested applicants, a person may be appointed provisionally until the results of the test are established. There are certain positions that do not require a test. These are called non-competitive, labor, or exempt.
A provisional vacancy is a competitive (testable) position that Civil Service does not have a current list to hire from. If appointed (hired) provisionally, the employee needs to take a test and be reachable (score well enough) on a list to keep their job.
Yes. There are three types of positions which have no test requirements. Exempt positions are those where the employer decides the qualification of applicants and choose the person they want to hire. The process is similar to that found in the private sector. Non-competitive positions have specific education, experience, or licensing requirements you must meet that can't be tested. Employers choose from a pool of candidates that meet the qualifications. Labor positions have no requirements. Employers may choose anyone for these jobs. However, they frequently select individuals with the best work record.
Most civil service agencies do have a residency requirement. This requirement can be different for each municipality or position within a municipality. The exam announcement for each position will state the residency requirement is for that position.
You must complete a Civil Service application in full. Cayuga County accepts electronic applications as well as paper applications for exams and vacancies. Only information provided on the Cayuga County Civil Service application will be taken into consideration when determining if a candidate meets the minimum requirements.
You may attach a resume to the application, but Civil Service requires you complete a Civil Service application in full. Only information provided on the application will be taken into consideration when determining if a candidate meets the minimum requirements.
Yes, you must complete a Civil Service application for each position or exam you wish to take. Most exams require that you pay a non-refundable application fee. Check the exam announcement to see if a fee is required.
There is a non-refundable application processing fee (NOT examination fee) for each examination which must accompany your application. The amount of the fee depends on the type of examination and is listed on each examination announcement. This non-refundable fee is used to defray the cost of processing applications. Therefore, please carefully review the minimum qualifications required for each exam you intend to take.
No. When applying for an exam, take note of the application deadline for filing on the exam announcement. Applications submitted online or in person must be filed (received) in the Civil Service office by 5:00 pm. Applications that are mailed must be postmarked by the application deadline date. No exceptions will be made.
Please be as specific as you can. You must provide at least the month and year of your employment start and end dates. Vagueness on dates will not be resolved in your favor.
Applications are reviewed to determine if all information was provided and if minimum qualifications have been met. Applicants who do not meet the minimum qualifications are notified and given a deadline to respond with additional information. Applicants that meet the minimum qualifications are notified by mail approximately 5 days prior to the test date of the test location and other instructions.
The letter usually states that is appears that you do not meet he minimum qualifications for the examination. This means you may not have provided enough information on the application to determine that you meet the qualifications. Read the disqualification letter closely, and submit a letter providing the missing or unclear information. The Civil Service Commission will then be able to take a second look at your application and determine if you qualify.
You can find out what areas each test will cover from the exam announcement under the heading "Scope of Examination". Exam announcements can be found under current exams, the civil service calendar, or human resources calendar.
You can find out what areas each test will cover from the exam announcement under the heading "Scope of Examination". Many exams have practice test materials available from NYS Civil Service, your local library, or union.
Ranks and positions are created when all exam results are in. A rank is a group of same scores for an exam. Candidates that received the same score are in the same rank. The group of candidates with the highest score are in Rank 1. The next highest group of scores are in Rank 2, and so on. Position is a tie breaker within a rank of scores. If 5 candidates receive a 100 on an exam they would be positions 1 through 5. Their placing in the position is randomly determined by the computer.
Please notify the Civil Service office promptly with your change of address.
Yes. You can sign up to receive text or e-mail notification of application deadlines by visiting the Notify Me center and signing up to receive calendar alerts.
Sign up for alerts by visiting our alert center. Cancellations will be also be announced on news channels 3 (WSTM) and 9 (WSYR) ; and radio stations 98.5 (WNYR) , 99.3 (WFLK) , 1110 (WSFW), 1240 (WGVA) , 1550(WCGR) , and 1590 (WAUB).
Online payments with credit cards can be made at the time of application submission. There is a $3.00 convenience fee for each application. You can pay via USPS with a check or money order. You can pay in person with cash, check, money order, or credit card. You can by telephone with a credit card.
You should notify each jurisdiction when you are taking exams on the same day in different jurisdictions. There is a cross-filing form that needs to be submitted for Cayuga County.
Yes, you can sign up for e-mail and/or text alert when the agenda for the Civil Service Commission is complete by visiting the Notify Me center and signing up for Agenda Center.
Exam cancellations are announced on television stations WSTM (Channel 3) and WIXT (Channel 9); radio stations 98.5 (WNYR), 99.3 (WALL), 1110 (WSFW), 1240 (WGVA), 1550 (WCGR), and 1590 (WAUB). You can sign up for alerts center to receive a text or e-mail notification.
You will be notified by Cayuga County Civil Service via e-mail, telephone, or USPS of the new exam date. You can also sign up for text and/or email alerts.
Typing waiver requests must be made to the Civil Service Commission in writing.
You have to take the typing performance test if you are not a current Cayuga County employee, an employee of a jurisdiction within Cayuga County Civil Service, or have not taken a comparable exam within the last 4 years. If you are a current Cayuga County employee, an employee under the jurisdiction of Cayuga County Civil Service, and you had to take a typing performance test to be appointed to your current position, or you have written proof that you passed a comparable exam in another jurisdiction you may not have to take a typing performance test. You can apply for a typing waiver.
• A passport book can be used to travel anywhere in the world- by land, sea, or air. A passport card can only be used to travel by land or sea to Canada or Mexico.
• Note: Cruise lines differ in their requirements- if you are going on a cruise, contact the cruise line directly to ask about their document requirements.
• You will need a check or money order for the passport fee of $110.00 for an adult passport (16 and older), and $80.00 for a child passport (under 16).
• The passport fee payment must be made payable to the U.S. Dept. of State. There will also be an additional processing fee of $35.00 per person.
• If you would like us to take your passport photo, it is $15.00 ($10.00 if you are a Veteran). The processing/photo fees can be paid by cash, check, or credit card (note: there will be an additional fee if you pay by credit card). The processing and/or photo fee and the passport fee are two separate payments.
• Passports take about 6-8 weeks from the time you submit them until you receive them at home. If you need one quicker, you can expedite your passport. For those fees, please see our fee schedule.
• An adult passport (16 years and older) is valid for 10 years.
• A child passport (under 16) is valid for 5 years.
• You can renew your passport up to 5 years past its expiration date if you have an adult passport (16 years and older).
• All children passports (under 16) must pay the processing fee each time they apply. All 5 year passports are not renewable.
• In order to travel internationally, your passport must have at least 6 months remaining on it before it expires.
• After 5 years past the expiration date, you must start over and fill out a new passport application form (DS-11), NOT a renewal form. You will need to pay the $110.00 passport fee as well as the $35.00 processing fee, and you will need a valid ID (ex.: Driver’s License). You will also need to submit your expired passport.
• If you are applying for a passport with an out-of-state ID, you will need two forms proving who you are (ex.: social security card). You will also need to bring your expired passport book to use for your proof of citizenship.
• If you are unable to submit your expired passport, you will need to bring in your certified birth certificate and complete a lost or stolen passport form as well. Your birth certificate must have both your mother and fathers names on it along with a raised seal.
• If you have a Naturalization Certificate, you can use that for your proof of citizenship.
• Note: all original proof of citizenship documents will be sent away with your passport application and will be returned to you in 4-6 weeks.
• No matter what age you are, you must use a passport when you are flying out of the country to re-enter the United States.
• You may also use your passport when travelling by land or sea to Canada or Mexico. Other options: you can use your passport card or NYS Enhanced Driver’s License.
• If you are under 16 years of age and don’t have a passport book/card, you will only need your birth certificate when you travel by land or sea to Canada or Mexico. However, the adult(s) accompanying you will be required to have the proper documentation to re-enter the United States.
• If one parent is unable to be present, that parent must fill out the statement of consent form and it must be submitted with the child’s passport application. The absent parent must have their signature notarized, and provide a copy of the front and back of their driver’s license or non-driver ID.
We are open to the public with no appointment needed. If you would like to see one of our staff specifically, please call the office at 315-253-1300 to arrange a time to visit.
The Cayuga County Historian’s Office holds vital records for 1847 to 1850 only, and not all towns recorded all records for all years. For certificates 1880 to the present, you will need to contact the Clerk or Registrar of the town, village, or city the event occurred in. Please keep in mind not all towns have complete records for all events.
Divorce Records are sealed in New York State for a 100 year span.
Adoption Records are sealed unless otherwise directed by a judge.
If the cemetery is active and accepting new burials, an association or caretaker would be the best person to contact in regards to obtaining burial records. If a cemetery is considered abandoned, please contact the Town Clerk in which the cemetery lies. Our office holds Cemetery Internment Listings based on Headstone Inventories, most are current up to the 1960’s. Please visit the Cayuga County Genwebsite for further information.
Due to the nature of our collection, we cannot guarantee to have a photo of the person, building, street, or subject you are looking to obtain. Please contact the office at 315-253-1300 for additional information. Please review our Photo Reproduction Policy and Fees.
The Cayuga County Historian’s Office cannot legally certify copies of documents.
Probate and Wills can be found at the Cayuga County Records Retention Department located at:12 Court StreetAuburn, NY 13021
Surrogate Files such as Guardianships are obtained through the Cayuga County Surrogate’s Court at the Cayuga County Courthouse located at:152 Genesee StreetAuburn, NY 13021
Some types of algae can produce toxins that can be harmful to people and animals. Algae blooms that produce toxins are known as Harmful Algal Blooms (HABs). Environmental conditions that contribute to the formation of HABs in bodies of water include excess nutrients (phosphorus and nitrogen), lots of sunlight, calm water conditions, and warmer temperatures.
For the past few summers, harmful algal blooms have been identified in many Cayuga County lakes including Skaneateles, Cayuga, and Owasco Lakes. In Cayuga County, Owasco Lake is the source of public drinking water for the City of Auburn, Town of Owasco, and surrounding municipalities who purchase their public drinking water from Auburn or Owasco; and Cayuga Lake is the source of water for Wells College and the Village of Aurora. In addition, many residents use water drawn from these three lakes for their own private water supply.
In September and October of 2016, low levels of toxins, as a result of Harmful Algal Blooms, were found in the public drinking water produced by both the City of Auburn and Town of Owasco. The toxin levels remained low enough, based on current research, that the water was safe for drinking.
The information provided in the following answers is based on current science from the New York State Department of Health, the New York State Department of Environmental Conservation, and the Environmental Protection Agency.
People, pets, and livestock should avoid contact with water that is discolored or has floating scum on the surface. If contact does occur, rinse the exposed skin thoroughly with clean water. Exposure to harmful algal blooms can be deadly for pets, especially if they drink water with harmful algal blooms or when they lick their fur after swimming in waters with harmful algal blooms.
The Health Department regulates public bathing beaches and closes those beaches when a HAB occurs. After the bloom dissipates and before the beach can be re-opened, the water is sampled to make sure the toxin concentration is below that at which health impacts may occur. Private swim areas are not regulated or sampled by the Health Department and therefore it is unknown when it is safe to swim after a bloom dissipates. The Health Department's experience at public bathing beaches, however, suggests that typically 24 hours after a bloom dissipates levels have been below those at which health impacts occur.
Recreational exposures can occur while swimming, wading, fishing, or boating in areas with harmful algal blooms if this water is touched or swallowed, or when airborne droplets are inhaled.
Exposure to harmful algal blooms can cause:
Seek medical attention if you experience these symptoms after exposure to harmful algal blooms.
According to the New York State Department of Health, there have been infrequent reports of illnesses associated with recreational exposure to harmful algal blooms, and most of the illnesses reported were minor. Since the symptoms from harmful algal bloom exposure are very similar to symptoms from other gastrointestinal illnesses or allergic reactions, we expect that bloom-related illnesses are under-reported.
Symptoms for animals include:
Seek veterinary care if your pet experiences these symptoms after exposure to harmful algal blooms.
Owasco Lake is the source of public drinking water for the City of Auburn and Town of Owasco water treatment facilities.
Residents in the following municipalities obtain their public drinking water from the City of Auburn’s water treatment facility:
Residents in the following municipalities obtain their public drinking water from the Town of Owasco’s water treatment facility:
Cayuga Lake is the source of public drinking water for the Wells College water treatment facility. Residents from the Village of Aurora obtain their drinking water from Wells College’s water treatment facility.
The City of Auburn, the Town of Owasco, Wells College, and the Cayuga County Health Department are monitoring the public drinking water for the presence of toxins associated with harmful algal blooms. Samples of the public drinking water are collected and sent to a certified laboratory on a regular basis during the harmful algal bloom season to determine if toxins are present
Sampling results can be found by visiting the Drinking Water Sample Results page.
The Cayuga County Health Department will notify the public when alternative water should be used for drinking, making infant formula, making ice, brushing teeth and preparing food. The Cayuga County Health Department in consultation with the New York State Department of Health will issue necessary advisories for drinking water when levels exceed normal limits.
Public drinking water sampling results can be found by visiting Harmful Algal Blooms.
Symptoms may occur after drinking water with elevated levels of toxins associated with harmful algal blooms such as:
These symptoms are very similar to symptoms from other gastrointestinal illnesses or allergic reactions.
Stop drinking the water and seek medical attention if you or your family experience these symptoms.
Gastroenteritis, which may include diarrhea, vomiting, and abdominal pain, and liver and kidney damage, has been reported in humans following short-term exposure to toxins associated with harmful algal blooms in drinking water. However, more research is needed to fully understand the health effects.
There is limited information available in the scientific literature on the potential for health effects from ingesting microcystin, the primary toxin associated with Harmful Algal Blooms, during pregnancy. The Cayuga County Health Department in consultation with the New York State Department of Health will advise pregnant women not to drink the water if levels exceed normal limits.
If the toxins in the public drinking water exceed the levels that are considered safe for preschool age children or adults, you may still use the water to:
If a private well is a properly installed drilled well, it is unlikely to be impacted by Harmful Algal Blooms present in the lake. If the well is a shallow well installed along the shore of a lake experiencing a harmful algal bloom, toxins associated with the bloom may be present in the well water. In-home treatments such as boiling, disinfecting water with chlorine or ultraviolet (UV), and water filtration units do not remove the toxins associated with harmful algal blooms.
There are treatment units on the market that have been shown to reduce microcystin levels in water, but it is not known if the microcystins would be reduced to a level considered safe. Since individual water supplies are not regulated or monitored, it is not known if there is a health risk to drinking the water from your private well.
Never drink untreated surface water (water that is drawn from the lake, at any depth), whether or not harmful algal blooms are present. Even if the water is treated by in-home treatment units, avoid drinking water drawn directly from the lake or using the water for:
In-home treatments such as boiling, disinfecting water with chlorine or ultraviolet radiation (UV), and water filtration units do not remove the toxins associated with harmful algal blooms. There are treatment units on the market that have been shown to reduce microcystin levels in water, but it is not known if the microcystins would be reduced to a level considered safe. Since individual water supplies are not regulated or monitored, it is not known if there is a health risk to drinking the water from your private water supply.
Water can be used for:
Bottled water should be used for:
To be prepared for a “Do Not Drink” order, residents should store one gallon of water per day for each person and pet in your household. You should plan on storing three days’ worth of water. Bottled water should be stored in a cool location away from direct sunlight. Here is an informational flyer about how much water you should store.
You should purchase bottled water that is certified by New York State Department of Health. This certification will be printed on the label of each bottle. The FDA considers bottled water to have an indefinite shelf life if it’s produced in accordance with regulations and remains unopened. Therefore, expiration dates on bottles are voluntary and may reflect concerns for taste and odor rather than safety.
If you bottle up public drinking water from your faucet prior to toxins being identified in the public drinking water, use only clean, food-grade plastic or glass containers that seal tightly and replace the supply every six months.
Symptoms such as:
Allergic reactions or breathing difficulties may also occur after drinking water with elevated levels of toxins associated with harmful algal blooms.
These symptoms are very similar to symptoms from other gastrointestinal illnesses or allergic reactions. Stop drinking the water and seek medical attention if you or your family experience these symptoms.
Discolored water, often with a paint-like appearance, with or without floating scum or mats may be evidence of a Harmful Algal Bloom. Pictures of Harmful Algal Blooms are available for examination.
It is hard to tell a Harmful Algal Bloom from other non-harmful algae blooms. Therefore the Cayuga County Health Department recommends that you avoid wading, swimming, boating, and fishing in waterbodies that are discolored or has scum or floating mats present.
The New York State Department of Environmental Conservation (NYSDEC) maintains a website of waterbodies that have had harmful algal blooms identified.
Please note: not all blooms are reported to the NYSDEC. If a waterbody is not listed, it does not mean that it currently does not have a bloom or did not have a bloom in the past. It is best to avoid swimming, boating, fishing or other recreation if the water body you are interested in has discolored water or has scum or floating mats present.
If you think that a bloom may be harmful report it through New York State's online HABs map and reporting system.
Scientists do not fully understand the exact causes of Harmful Algal Blooms. They are likely triggered by a combination of water and environmental conditions that allow Harmful Algal Blooms to outcompete other algae. This occurs most often in waters that are high in nutrients (phosphorus and/or nitrogen) and during periods of sunny days, calm water conditions, and warmer temperatures. Harmful Algal Blooms may be short-lived, appearing and disappearing in hours, or long-lived, persisting for several weeks, depending on the weather and the characteristics of the lake.
Harmful Algal Blooms tend to occur during sunny days and warmer water temperatures. The prevalence of these weather conditions may be related to climate change. Harmful Algal Blooms occur in waters that are high in nutrients (phosphorus and/or nitrogen). Nutrients come from many sources including agriculture, failing septic systems, and storm water runoff. To reduce the occurrence of Harmful Algal Blooms it is important to reduce all sources of nutrients.
The City of Auburn, the Town of Owasco, and Wells College have installed treatment at their water treatment plants to remove toxins from the drinking water before it leaves the plant.
The City of Auburn, the Town of Owasco, and those municipalities who purchase water from the City and Town as well as the Village of Aurora who purchases water from Wells College have prepared emergency plans for distributing drinking water in the event the Cayuga County Health Department issues a “Do Not Drink” order. In addition, the Cayuga County Health Department is encouraging residents to store 3 days’ worth of water before the Harmful Algal Bloom season begins this year.
A Steering Committee has been put together to revise the Owasco Lake Watershed Rules and Regulations to make them more protective of water quality. The New York State Department of Environmental Conservation has developed a Finger Lakes Water Hub to address water quality issues in the Finger Lakes Region.
The Cayuga County Health Department would issue a press release that would be sent to local media outlets including newspapers, TV stations, and radio stations. This press release would be posted on the Health Department Website and also posted on the Cayuga County Health Department Facebook page. We encourage you to like our Facebook page so our updated posting will appear in your newsfeed.
If a DO NOT DRINK ORDER is issued we will utilize the Cayuga County Reverse 911 system. Landlines are already registered with the Reverse 911 alert system, but if you would like the alerts sent to your cell phone or email address you must register at: Hyper-Reach
Hospitals and healthcare facilities are required by the New York State Department of Health to have emergency plans in place that address a loss of potable water.
If a “Do Not Drink” order is issued by the Cayuga County Health Department, Health Department Staff will advise restaurants on what they need to do in order to stay open. Otherwise the restaurants may have to close until the “Do Not Drink” order is lifted.
Schools and Businesses: We encourage all schools and businesses to prepare an emergency plan on how they will continue to remain open in the event that a Do Not Drink Order is issued by the Health Department. The Cayuga County Health Department will advise the schools on what they can do to keep their cafeterias open during a Do Not Drink event.
Lead is a heavy metal used in many materials and products before the risk to young children was known. Certain products such as paints used in older houses before 1978, lead solder used in plumbing, and leaded gasoline were used before their harmful health effects were recognized. Although laws now prevent lead from being used in many products, there can still be lead hazards in and around many homes. Lead can get into the air, water, food, soil, and even dust and then can be breathed or swallowed leading to serious health problems, especially for young children.
Lead is a toxin (poison) that can harm young children. Children 6 years old and under are most at risk because their bodies are still developing. A young children's exposure to lead can cause learning and behavioral problems and possibly damage their brains, kidneys, and other organs.
Lead enters the body when children breathe lead dust or lead fumes, or swallow something with lead in it. Young children often put things in their mouth creating a way for lead paint chips or lead dust to enter the body. The main way most young children are exposed to harmful levels of lead is through contact with lead-contaminated paint and dust.
Less often, water is contaminated when it flows through lead pipes or brass fixtures, or food is contaminated by contact with lead-glazed ceramic dishes. Certain ethnic spices, foods and cosmetics, and children's jewelry also have lead. In certain jobs and hobbies, adults may work with leaded materials and can possibly expose their child to lead if proper cleaning is not done.
Complete Streets are streets for everyone. They are designed and operated to enable safe access for all users. Pedestrians, bicyclists, motorists, and public transportation users of all ages and abilities are able to safely move along and across a complete street. Complete Streets make it easy to cross the street, walk to shops, and bicycle to work.
Creating complete streets means transportation agencies change their approach to community roads. By adopting a Complete Streets policy, communities direct their transportation planners and engineers to routinely design and operate the entire right of way to enable safe access for all users, regardless of age, ability, or mode of transportation.
There is no one single design for Complete Streets; each one is unique and responds to its community context. A complete street may include any of the following:
Absolutely. Here are some basic rules of the road:
The Human Papillomavirus is the most common sexually transmitted infection (STI). HPV is so common that nearly all sexually active men and women get it at some point in their lives. There are many different types of HPV. Some types of HPV can cause cervical and other cancers including cancer of the vulva, vagina, penis, or anus. It can also cause cancer in the back of the throat, including the base of the tongue and tonsils (called oropharyngeal cancer).
Cancer often takes years, even decades, to develop after a person gets HPV. The types of HPV that can cause genital warts are not the same as the types of HPV that can cause cancers.
HPV vaccine prevents infection with human papillomavirus (HPV) types that are associated with many cancers, including:
In addition, HPV vaccine prevents infection with HPV types that cause genital warts in both females and males.
Preteens and teens need 2 doses of the HPV vaccine as part of their routine vaccine schedule. They get the second dose about 6 to 12 months after the first dose. Preteens usually get the HPV vaccine at age 11 or 12, though vaccination can start as early as age 9.
If you didn’t get the HPV vaccine as a preteen, you can still get it. Teens and young adults need 3 doses of the HPV vaccine. They need to get the second dose 1 to 2 months after the first dose - and the third dose 6 months after the first dose.
HPV vaccines offer the best protection to girls and boys who complete the series and have time to develop an immune response before they begin sexual activity with another person. This is not to say that your preteen is ready to have sex. In fact, it’s just the opposite - it’s important to get your child protected before you or your child have to think about this issue. The immune response to this vaccine is better in preteens, and this could mean better protection for your child.
HPV can cause cervical and other cancers including cancer of the vulva, vagina, penis, or anus. It can also cause cancer in the back of the throat, including the base of the tongue and tonsils (called oropharyngeal cancer).
You can do several things to lower your chances of getting HPV.
Get vaccinated. The HPV vaccine is safe and effective. It can protect against diseases (including cancers) caused by HPV when given in the recommended age groups. Catch-up vaccines are recommended for boys and men through age 21 and for girls and women through age 26, if they did not get vaccinated when they were younger.
Many Cayuga County pediatricians and family health care providers offer the HPV vaccine to their patients. Ask your doctor about the vaccine and schedule an appointment.
The Cayuga County Health Department also offers the HPV vaccine. Please call us at 315-253-1560 for an appointment.
Protection from cancer is a great thing, and it starts with you!
Pertussis, a respiratory illness commonly known as whooping cough, is a very contagious disease only found in humans. It is spread from person to person. People with pertussis usually spread the disease to another person by coughing or sneezing or when spending a lot of time near one another where you share breathing space.
Many babies who get pertussis are infected by older siblings, parents, or caregivers who might not even know they have the disease. Pertussis is a serious disease that can cause babies to stop breathing.
The best way to prevent pertussis (whooping cough) among babies, children, teens, and adults is to get vaccinated. Also, keep babies and other people at high risk for pertussis complications away from infected people. Like many respiratory illnesses, pertussis is spread by coughing and sneezing while in close contact with others, who then breathe in the pertussis bacteria. Practicing good hygiene is always recommended to prevent the spread of respiratory illnesses. To practice good hygiene you should:
If you are pregnant, talk with your doctor or midwife about getting the whooping cough shot called Tdap, to help protect yourself and your baby. CDC recommends you get your Tdap vaccine between the 27th and 36th week of each pregnancy. After you get the shot, your body will create protective antibodies and pass some of them to your baby before birth. These antibodies provide your baby some short-term protection against whooping cough in early life when your baby is too young to get vaccinated.
Tdap vaccine can protect adolescents and adults from tetanus, diphtheria, and pertussis. Everyone should receive one dose of Tdap. Tdap is especially important for healthcare professionals and anyone having close contact with a baby younger than 12 months.
Everyone should check with their healthcare provider. The Cayuga County Health Department does offer the Tdap vaccine. If you are interested or want more information please call 315-253-1560.
Household hazardous wastes are products containing potentially dangerous chemicals that are used in your home, garden, and garage and includes items such as:
These wastes can contribute to water pollution and adversely affect sewage treatment when improperly disposed.
Sanitation workers are directly at risk if incompatible wastes accidentally mix in a garbage truck or the landfill. The result could be an explosion or fire.
Federal law requires that the words danger, warning or caution appear on labels of hazardous products.
Other signal words or symbols you can look for on product labels include:
In an effort to prevent environmental contamination and protect human health, Cayuga County provides opportunities for county residents, including City of Auburn residents, to properly dispose of old chemicals and outdated supplies of hazardous products.
There are alternative methods or products without hazardous constituents to accomplish a certain cleaning tasks.
For more information please view the following:
Everyday disposal options exist for:
You can update telephone, address, emergency contact information by completing the Change of Contact Information Form.
Civil Service, payroll, and benefits (health, dental, and vision insurance) are notified when you update your contact information. You need to contact deferred comp and the retirement system directly to update your contact and beneficiary information.
Resignation should be made in writing. Standard business practice is to give two weeks notice.
Yes, Cayuga County Civil Service states resignations must be in writing. Two weeks notice is standard practice.
Inmates in our facility are currently allowed to receive letters, make collect calls, and receive visitation. The facility does not take messages for inmates.
Inmates are not allowed to receive calls. They may only make collect calls after the booking process. All telephone calls may be recorded.
Mail can be sent by addressing the correspondence to the inmate with their number (if known). An example:John Doe #0000007445 County House RoadAuburn, NY 13021
Inmates are allowed to purchase emails from commissary. You cannot initiate an email to an inmate, however you can respond to their emails. All emails may be read.
There are two ways to visit an inmate, scheduling and walk-ins. Scheduling is the preferred method and those who schedule a visit are given preference.
Call 315-253-2911 on Mondays from 8 a.m. to 4 p.m. for a visit. Arrive 15 minutes prior to visit.
Arrive at the facility 30 minutes prior to a visitation. If room is available, you will be permitted in.
Bailing someone out can be done in person or online.
Inmates are not permitted to have cash. You may send money to an inmate in the form of a money order made out to them and sent in the mail. There is a money kiosk in our lobby to deposit money into an inmate commissary account, for a small fee.
Medical concerns can be addressed to the medical office at 315-253-3061.
Mental health concerns can be addressed to the mental health office at 315-253-1028.
Medical and mental health staff cannot discuss medical diagnosis or treatment plans. They can only listen to your concerns, they cannot give out information.
You may call 315-253-3002 to speak with a shift supervisor.
You may call 315-253-1562 to speak with a Prison Rape Elimination Act (PREA) Coordinator.
Call 315-253-1602 to schedule an appointment between the hours of 6 a.m. and 1:30 p.m.
The Cayuga County Sheriff’s Office is proud to have the opportunity to provide the services of four Inmate Work Crews; three working throughout the week, one on the weekends.
Supervised by a staff of Custody Officers, crews of qualifying inmates perform various improvement and clean-up projects to the local municipalities and not-for-profit organizations within Cayuga County. It was the intent of the Sheriff’s Office to provide this program to make our neighborhoods safer, better places to live and to help reduce the cost of operating government.
The program additionally allows for participating inmates to pay something back to the community, showcase their talents and instill in them a feeling of self-worth that will hopefully remain with them upon their release and lead to their becoming productive, law-abiding citizens.
Proof of honorable discharge from a branch of the United States Armed Forces, current military service or as a member of a law enforcement agency with proof of firearms training and qualifications is acceptable. Military personnel must produce evidence of official qualification in firearms during the term of service.
A hunter safety or comparable course is not acceptable.
We are unable to mail or fax applications as they must be completed on an original New York State form. If you would like an application you may pick one up at the Cayuga County Sheriff’s Office Monday through Friday between the hours of 8:30 a.m. to 4 p.m. The Sheriff's Office is located at:7445 County House RoadAuburn, NY 13021
Two separate fees are required at the time the application is submitted:
No personal checks will be accepted.
Your permit is valid until suspended or revoked by the issuing court.
You may obtain a duplicate permit by filing a duplicate request form at the Cayuga County Sheriff’s Office, Monday through Friday from 8:30 a.m. to 4 p.m. The Sheriff's Office is located at:7445 County House RoadAuburn, NY 13021
The fees for obtaining a duplicate permit are $10 cash or money order payable to the Cayuga County Sheriff.
The process is usually completed within three months after all requirements are met.
A handgun safety certificate can only be obtained from an approved training course. Currently, the only accepted courses are those endorsed by the Central New York Police Academy in Onondaga County. You may register by calling 315-498-6046 or visit the Public Safety Training Center.
You are not required to take a handgun safety course if you are applying for a duplicate permit.
Only a handgun safety certificate issued by the following certified instructors will be accepted. These may include:
Generally there are three types of pistol permits:
Those applicants applying for a Carry Concealed Pistol License must be able to demonstrate a special need for the issuance thereof by completing the required “proper cause” supplemental form. No permit will be issued without the form.
Those applicants who desire a pistol license for the purpose of sportsman activities such as hunting, target shooting, competitions, hiking, camping, collecting, etc, will be issued a Sportsman Restriction on their license.
Those applicants who desire a Possess on Premise License must understand that this is not a carry license and restricts the possession of the handgun(s) to the dwelling address or place of business address as listed on the application. If this address should change, the application process will begin again with all fees applicable.
Those applicants wishing a carry concealed permit for their jobs must have a letter from their employer stating that they require the individual to carry during the performance of his/her duties. The restrictions on the license will appear as Employment.
Article 400.00 of the New York State Penal Law may be found at your local library, bookstore or online.
According to New York State (NYS) Penal Law Article 400: "Any license issued pursuant to this section shall be valid notwithstanding the provisions of any local law or ordinance. No license shall be transferable to any other person or premises. A license to carry or possess a pistol or revolver, not otherwise limited as to place or time of possession, shall be effective throughout the state, except that the same shall not be valid within the City of New York unless a special permit granting validity is issued by the police commissioner of that city."
Coupons to possess handguns are only issued upon proper filing of a New York State (NYS) amendment form with the Cayuga County Sheriff’s Office, thus completing the registration process of your handgun.
Please feel free to contact the Special Services Section at 315-253-4148 or the Records Division at 315-253-1148.
You must be 21 years old in order to become a foster parent.
No, you do not have to be married. We work with single parents, same-sex couples, engaged couples, life-long couples, as well as married couples.
1. Contact a homefinder (253-1396 or 253-1190). (No fees involved.)
2. Meet with a homefinder. (No fees involved.)
3. Take the mandatory foster parenting (MAPP/GPS II) classes. (No fees involved.)
4. Complete necessary paperwork and clearances. (There are no fees involved, with the exception of needing an up-to-date physical and Tuberculin Test. You are responsible for these.)
5. Complete a home inspection (There no fees involved to have the home inspection. If changes must be made to your home, you are responsible for those changes. A majority of the home inspection is fire safety-related.)
No, foster parenting is not a right. There are times when the agency decides not to follow through with certifying a potential foster parent(s). This may be because clearances come back with concerns, a home does not meet agency standards, or it is mutually agreed that foster parenting is not right for the potential foster parent at this time in his/her life. This does not necessarily happen often, and if there are concerns, we ask that the potential foster parent is honest from the beginning, as the agency will always be honest as well.
Every child in care comes with a caseworker. The caseworker is a means of support for the child and his/her family, as well as the foster parents. Foster parents are also designated a homefinder, who certifies them and stays with them once they are a foster parent. A homefinder is strictly a support for the foster parent. They help to answer questions, are always willing to lend an ear, and provide trainings to help foster parents stay up-to-date on agency information. Trainings are also meant to educate foster parents on ways of helping the children in their home. Foster parents receive a monthly stipend, and support with counseling and/or services the child may need.
No. Children in care are covered under Medicaid or some other form of insurance
Yes. When a child is placed in their home, foster parents receive a daily rate for the child and are paid on a monthly basis. There is also help with clothing.
lthough becoming a foster parent can be a process, the agency works closely with potential foster parents in order to learn about their personal life and home life. In return, the agency staff remains “an open book,” and answers any questions the potential foster parents may have. It is our hope that foster parents will have a caring, nurturing nature, with the ability to care for children, as if they were their own. We also look for people who have the ability to empathize with birth parents, and are willing to help birth parents in working to get their children back into their home.
At times, there are children in need of adoption. However, quite often, if a child is living in a foster home and becomes freed for adoption, their foster family will make the educated decision to adopt him/her. Many parents begin as foster parents, and transition to foster/adoptive parents. This does not mean you have to be willing to adopt once you become a foster parent. The agency has parents who decide solely to foster, some choose to become foster/adoptive, meaning they are open to both fostering and adopting, and then there are some parents who choose solely to be adoptive parents. The agency can help you with this decision when the time is necessary.
Yes. Unfortunately, there are many children in care, or who can potentially come into care at any moment. Homefinders do their best to match children to the right family. The agency is also in need of foster parents who are able to take in sibling groups (as we try to keep siblings together if possible), teenagers, and children with behavioral needs. The majority of our children entering care have mild to moderate needs.
You can always contact a homefinder to learn more. Homefinders are happy to answer any questions you may have, and are always willing to meet with you in person if you prefer. (Homefinder contact info: 253-1396 or 253-1190).
Contact your worker as soon as you realize you have missed the appointment. We may be able to reschedule you. If there was a reason you missed the appointment, bring proof if you have it. If you cannot contact your worker, you may want to come to the 3rd floor and speak to someone. We can get the information to your worker. This could mean the difference between your case continuing or your case being denied or closed.
You should come to the 3rd floor to reapply as soon as possible. In some cases, you will not have to file another application. If the case was denied because you did not bring in documentation, bring the requested paperwork with you. Safety Net cases will have a new 45-day wait regardless of whether they must submit a new application or not.
You must report changes to your worker within 10 calendar days. Failure to do so may result in over grant or possible criminal penalties up to and including jail time. If you would be entitled to more benefits because of the change, you may not receive it without notifying your worker that there has been a change in your circumstance.
You should notify the worker who requested the documentation as soon as possible and ask for their assistance to get the documentation or see if there is another type of proof that will be sufficient.
You may come to the 3rd floor to request a replacement card, which will be mailed from Albany. We can issue a temporary benefit card, called a vault card, which will allow the cardholder to access any benefits that are available. PHOTO ID IS REQUIRED.
You may also ask your worker to mail a new permanent card. Please make sure you give the worker your current mailing address. If you need a temporary card but are not able to come get it yourself, you may give permission for someone else to come pick up a vault card. You must call and notify your worker of this permission AND you must send a written permission note, signed and dated, allowing the other person to pick up the card for you. That person will need to show photo ID to pick up your card.
If you are reporting a change to your worker, leave the information on the voicemail. The worker may not need to talk to you. If the worker needs more information, they will send you correspondence through the mail. If the worker can make the change without documentation, the change will be made and you will receive a notice of decision in the mail. Make sure you are speaking slowly and clearly when leaving messages and leave a phone number so the worker can get back to you if necessary. If you have your case number leave that on your message. If you do not know your case number, leave the spelling of your last name and your date of birth or social security number so we can look you up. You may also go to the "Submit Forms Online" section to send your worker a question or to report changes.
You may call the number on the back of your benefit card to check your EBT balance on your SNAP and Temporary Assistance/Cash account, check your transaction History, change your PIN and report card lost or damaged. You may go to My Benefits NY to do all of those things and you can also check your potential eligibility for certain benefits. You may also recertify your open SNAP and Temporary Assistance cases. (You must still be interviewed to continue receiving benefits at recertification). You must create an account at My Benefits NY to access account information.
For the presidential primaries, the location for all voters will be at:
Town of Ira Municipal Building2487 West Main StreetCato, NY 13033
All questions should be directed to the Cayuga County Board of Elections at 315-253-1285.
Yes, the Municipal Building is handicap accessible.
To obtain a voter's registration form, you can:
The School Tax Relief (STAR) Credit Program is now administered by the New York State Department of Taxation and Finance. To register for the Basic/Enhanced STAR credit, you must go online or register by phone at 518-457-2036 on weekdays from 8:30 a.m. to 4:30 p.m.
Yearly Permits are available from Town Clerk. Trash and recyclables can be taken to the Town Barn every Saturday between 8 a.m. and 3 p.m.
Yes. There are no more Basic STAR exemptions being issued. Instead new home owners are directed to register for the STAR Credit Program.
The exemption filing deadline is March 1st of each year. This means that the Town of Sterling Assessment Office must receive the completed form and any required supporting information by March 1st.
Grievance Day is always the 4th Tuesday in May for the Town of Sterling and you must make an appointment. The hours can change from year to year depending on the availability of the Board of Assessment Review members.
If you plan on grieving we encourage you to contact the assessment office at 315-947-6262, ext. 24 or 315-947-6262, ext. 25 to make an appointment for grievance day.
The Assessor cannot and does not raise or lower your taxes. The assessor can only assess the value of your home.
Taxes are impacted by the Village, Town, County and School budgets. If you feel your taxes are too high, you should be speaking with your village board members, your town board members, your county legislature and your school board members.
Your local assessor cannot help in this instance. Please call the STAR Hotline at 518-457-2036.
The Property Tax Freeze Credit is a two-year tax relief program that reimburses qualifying New York State homeowners for increases in local property taxes on their primary residences. In order for the credit to be available to the homeowners in a local taxing jurisdiction, the jurisdiction must comply with the New York State Property Tax Cap and, after the first year, must also have an approved Efficiency Plan. Review the Property Tax Freeze Credit Fact Sheet (PDF).
STAR stands for School Tax Assessment Relief. Eligible new homeowners will receive their STAR savings in the form of a rebate check. The check will be in the same amount as the exemption savings would have been had you received the exemption on your school tax bill (the old STAR Program). If you own your home, it’s your primary residence, and your income is $500,000 or less, you’re eligible for the Basic STAR credit.
In addition, if you’re 65 or older with an income of $86,000 or less, you may be eligible for the Enhanced STAR credit. Once you register for the STAR Credit check, you don’t need to register again.
Visit Property Tax Relief or call the Property Tax Freeze Hotline at 518-453-8146.
The Assessor welcomes your questions anytime. The assessment process is meant to be a collaborative effort between property owners and the assessor. Information regarding your house or property is helpful for the assessor to make a fair and equitable assessment. This can include:
No, the best thing to do is to make an appointment to talk to the assessor before May 1st (tentative roll date). You will need to provide supporting evidence as to why you don't agree with your assessment.
If after you have met with the assessor, you cannot come to an agreement, then your next step would be to file a Grievance with the Board of Assessment Review.
According to the new Department of Environmental Conservation (DEC) Regulations, no one can burn household garbage no matter where you live. Please review the regulation (PDF).
You do not need a Building Permit to put up a fence, however the Sterling Land Use Regulations state that there is a 2 foot set back to allow for mowing. A swimming pool that is less than 24 inches in height does not require a Building Permit.
Please call the Code Enforcement Office at 315-947-6245 to schedule a Final Inspection.
Storage sheds under 144 square feet in area do not require a Building Permit, however small sheds must still be placed according to the required setbacks (see Town of Sterling Zoning Law). Storage sheds greater than 144 square feet require an approved Building Permit. As a minimum, provide construction plans and placement details; refer to the Building Permit Application for a full list of requirements.
The Code Enforcement Office (CEO) investigates all written complaints and sends the appropriate violation letters to the offending property owner. The complaint is completely anonymous, your name will not be included on any paperwork. To fill out a complaint form, either visit the Code Enforcement Office or print a complaint form from the website, complete and mail to the CEO.
No, however the Town of Sterling Land Use Regulations states that single wide mobile homes may only be placed in a permitted Mobile Home Community.
Yes, and your contractor must provide proof of Workers Compensation Insurance per New York State Law.
The VetVan is a small bus operated by the Cayuga County Veterans Service, which provides transportation service for veterans of Cayuga County to and from the Veterans Affairs Medical Center, Syracuse for medical appointments. The VetVan seats 12 and holds 2 wheelchairs. It is equipped with a wheelchair lift.
Cayuga County Veterans are entitled to VetVan service. Family members or aides are also permitted to ride along to assist the veteran if space is available. Priority will be given to veterans.
Veterans will be picked up and returned to their residence.
You can make reservations 24 hours to 30 days in advance by calling the Veterans Office at 315-253-1281. All appointments must be made through the Veterans Office. Do not call the driver or depend on the driver to put you on the schedule.
Since it is a group service, please make your appointments between 8:30 a.m. and 1 p.m. The VetVan runs Monday through Thursday. No transportation on Friday or County Holidays.
There is no charge for the service. It is provided to our veterans by the Cayuga County Legislature.
The driver will call the evening before your appointment with an approximate pick-up time. Because we have many patients to pick up, please be ready fifteen minutes before the scheduled time in case the van is early.
The van will not be able to wait for passengers. Pick-up time is only an estimate. Please be patient and you will be picked up. If for some reason the van service is canceled, you will be called.
Riders needing help from their home to the VetVan must be responsible for providing a capable person to assist the veteran. Drivers can help veterans on and off the VetVan but are not required to do lifting that would be a risk to either the driver or the veteran.
For your safety, all veterans will be required to use seat belts. For health reasons, no smoking is permitted on the VetVan.
Help us keep your VetVan clean, please throw all trash in the basket provided. The VetVan returns after all the appointments are completed.