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1. What is 911?
2. When should you call 911?
3. What should you expect when calling 911?
4. What does the 911 Center expect from me when I place a 911 call?
5. What if I call 911 by mistake?
6. Can you find me if I call 911 from my cell phone?
7. How can I help Emergency Responders find me faster?
8. Can I text 911?
9. What qualifies as a police emergency?
10. What qualifies as a fire emergency?
11. What qualifies as a medical emergency?

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1. What is Hazard Mitigation?

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1. What is an area code overlay?
2. Who will be affected?
3. What will be the new dialing procedure?
4. When will the change begin?
5. What will you need to do?
6. What will remain the same?
7. Who may you contact with questions?

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1. What is lead?
2. Why is lead a problem?
3. How does a child become poisoned?
4. Is your family at risk of lead poisoning?

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1. When will I receive my admittance notice to take an exam?
2. When will I know my score on the exam and my rank on the Civil Service List?
3. How do I know what jobs are available?
4. What is Civil Service?
5. Can I receive notification of exams and vacancies?
6. Do I have to take a test?
7. What is a provisional vacancy?
8. Are there positions that do not require a test?
9. Do I have to be a resident?
10. How do I apply for a Civil Service exam?
11. Can I submit a resume for a job?
12. How do I apply for a position that does not require an exam?
13. Do I need to fill out a separate application for each position I apply for?
14. Is there an application or examination fee?
15. Will you accept an application submitted after the deadline?
16. How specific do employment dates need to be on an application?
17. What happens after I apply for a test?
18. What can I do if I receive a disqualification letter from Civil Service?
19. What will be on the test?
20. What do I study to prepare for an exam?
21. What are rank and position?
22. What if I have moved since taking a test?
23. Can I receive notification of application deadlines?
24. How do I find out if an exam is cancelled?
25. What type of application review payments do you accept?
26. When do I need to cross-file?
27. Can I receive notification when the agenda for the Commission meeting is ready?
28. How will I know if an exam is cancelled due to weather?
29. If my exam is cancelled due to weather, how will I be notified of the new (re-scheduled) test date?
30. How do I apply for a typing waiver?
31. Do I have to take a typing performance test?

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1. What is the difference between a passport book and a passport card?
2. How much does a passport cost and how long does it take to get one? What are acceptable payments?
3. How long is a passport good for?
4. Can I still renew my passport even though it has expired, or do I have to pay the processing fee again?
5. I am travelling overseas and my passport only has a few months left on it before it expires. Should I renew my passport before my trip?
6. What do I do if my passport is expired for more than 5 years? What documents do I need to apply for a new passport?
7. When am I required to use a passport?
8. What if one parent cannot be present when applying for a passport for their child under the age of 16?

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1. Do I need an appointment to visit your office?
2. How do I obtain a Birth Certificate, Marriage Certificate, or Death Certificate?
3. Who is in charge of records for a cemetery?
4. Do you have a picture of...?
5. Can I get a Certified Copy of...?
6. Where can I find Wills, Probate, Surrogate?

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1. What are Harmful Algal Blooms and why should I be concerned?
2. Can my children and pets play in the lake water if it is experiencing a Harmful Algal Bloom?
3. How soon after a bloom dissipates will it be safe to swim?
4. What health effects can I expect to see if I was recreating in lake water experiencing a bloom?
5. Have any health problems been reported by people after recreating in water bodies experiencing Harmful Algal Blooms?
6. What health effects may my pet experience if they were exposed to Harmful Algal Blooms?
7. What municipalities draw water from Owasco Lake and supply public drinking water?
8. What municipalities draw water from Cayuga Lake and supply public drinking water?
9. How is the public drinking water being monitored?
10. If toxins associated with Harmful Algal Blooms are in the public drinking water, is the water safe to drink?
11. What could the effects on my health be if I drink public drinking water with toxins associated with Harmful Algal Blooms above the levels set by the EPA?
12. I’m pregnant (or planning to be). Will consuming the public drinking water toxins effect my unborn child?
13. What can I safely use the public drinking water for if the toxins associated with Harmful Algal Blooms exceed levels set by the EPA?
14. If I live near a lake experiencing a Harmful Algal Bloom, is my private well water safe to drink, bathe, wash dishes, etc.?
15. If I draw my water directly from the lake experiencing a bloom, is my water safe to drink, bathe, wash dishes, etc.?
16. If a “do not drink” order is issued by the Cayuga County Health Department due to elevated toxins associated with a HAB in a public water supply, what can I safely use the public water for?
17. If a “do not drink” order is issued by the Cayuga County Health Department due to elevated toxins associated with a HAB in a public water supply, what should I use bottled water for?
18. How much bottled water should I store in preparation for an issued “do not drink” order?
19. How will I know the bottled water I am drinking is safe?
20. What symptoms should I be looking for if I or family members drink the water after a “do not drink” order is issued due to elevated toxins associated with a Harmful Algal Bloom in a public water?
21. What do Harmful Algal Blooms look like? How will I be able to identify these blooms if I am on the lake?
22. How will I know if a water body recently has experienced a Harmful Algal Bloom?
23. What should I do if I see a Harmful Algal Bloom on a body of water?
24. What causes Harmful Algal Blooms?
25. Are Harmful Algal Blooms caused by climate change, agriculture, or septic systems?
26. What preparations are being made within the City and the County to prevent toxins from getting into the public drinking water?
27. Do we have a back-up water source available and ready for distribution?
28. What is being done to prevent this from happening in future years?
29. Where can I find current information on Harmful Algal Blooms?
30. How will I be notified if toxins are identified in the drinking water?
31. Where will users of water (i.e. businesses, schools, hospitals and restaurants) be getting their water if a “do not drink” order is issued by the Cayuga County Health Department?

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1. What is lead?
2. Why is lead harmful?
3. How do people become exposed to lead?

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1. What are Complete Streets?
2. What do Complete Streets Policies do?
3. What does a Complete Street look like?

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1. Why wear helmets?
2. What should you look for when buying a helmet?
3. Are there other safety precautions to take when riding a bicycle?

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1. Can the Human papillomavirus (HPV) causes cancer?
2. Can the HPV vaccine protect you from HPV types that cause cancer and genital warts?
3. Who should get the HPV Vaccine?
4. How can I protect my children from HPV?
5. How can I protect myself from HPV and cancer?
6. How can I get the HPV vaccine today?

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1. What is Pertussis (Whooping Cough) and why is it a problem?
2. What can you do to prevent Pertussis?
3. Should pregnant women get vaccinated with every pregnancy?
4. Who else should receive the Tdap vaccine?
5. Where can you get vaccinated for Tdap?

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1. What is household hazardous waste?
2. What harm is caused by improper disposal?
3. How can I identify hazardous products?
4. How can I properly dispose of hazardous products?
5. Can I clean without hazardous chemicals?
6. Are there everyday disposal options for household hazardous waste?

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1. How do I update my contact information?
2. Who gets notified when my contact information is updated?
3. How do I submit a resignation?
4. Do I have to submit a written resignation?

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1. How can I talk with an inmate?
2. How do I call an inmate?
3. How do I send mail to an inmate?
4. How do I email an inmate?
5. How do I visit an inmate?
6. How do I schedule a visit?
7. How do I conduct a walk-in visit?
8. What are the rules of visitation?
9. How do I bail someone out of Jail?
10. How do I give money to an inmate?
11. How do I notify someone about medical or mental health concerns for an inmate?
12. How do I notify someone about other concerns for an inmate?
13. How do I notify someone about an inmate being sexually assaulted?
14. How do I file a complaint against an inmate?
15. How do I schedule to provide a DNA sample by court order?
16. What does the Inmate Work Crew do?

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1. What is the basic criteria for applying for a permit?
2. Can a pistol permit application be mailed or faxed to me?
3. How do I apply for a permit?
4. What are the required fees of a new permit application?
5. What types of criminal arrest / offenses must I disclose?
6. How long will my permit remain valid?
7. How do I obtain a duplicate permit should mine be lost or destroyed?
8. How long does the permit process take?
9. How can I obtain a handgun safety certificate?
10. What types of pistol permits can I apply for?
11. How do I find Article 400.00 Licensing and other provisions relating to firearms?
12. Where is my permit / license valid?
13. What happens if I change my address?
14. What is the cost of filing an amendment form or completing a transfer?
15. How do I obtain a coupon to pick up a handgun I just purchased?
16. Is there a contact number should I have additional questions?

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1. How old do you have to be to become a foster parent?
2. Do you have to be married in order to become foster parents?
3. What are the steps to becoming a foster parent?
4. Is foster parenting a right?
5. What resources are available to foster parents?
6. Are foster parents responsible for medical coverage of children in care?
7. Do foster parents receive financial support?
8. What does Cayuga County look for in a foster parent?
9. Does Cayuga County have children in need of adoption?
10. Is there a high need for foster parents?
11. I still have questions, who can I contact?

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1. I missed a scheduled appointment (orientation, recertification, job search, etc). What should I do?
2. My case was denied. Now what?
3. My situation has changed. What should I do?
4. I can’t get the documentation that my worker requested. What should I do?
5. I lost my benefit card or my card is not working. How can I get a replacement?
6. I cannot reach my worker by phone. What should I do?
7. How can I check my benefits?

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1. Where do I vote?
2. Is this polling place accessible to the handicapped?
3. Where can I get a voter's registration form?
4. How do I sign up for the School Relief Tax (STAR) credit program?
5. Where do I bring my trash and recyclables?

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1. I heard that the STAR Program is changing, is that true?
2. When does my exemption form need to be submitted (Agricultural, Veteran's, Senior Citizen's, STAR, Disability)?
3. When is grievance day?
4. Why did the Assessor raise my taxes?
5. I never received my STAR Credit Check, whom can I call?
6. What is the difference between the Tax Freeze Check and the STAR Credit Check?
7. How can I find out if I should have received a Tax Freeze Check?
8. When is the best time to talk to the Assessor about the assessment on my property?
9. If I don't agree with my assessment, is going to Grievance the only way I can do anything about it?

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1. I live out in the country, can I burn my garbage?
2. Do I need a permit to put up a fence or a swimming pool?
3. What do I do when my construction project is finished?
4. I want to build or purchase a small storage shed, what is required?
5. My neighbor has a bunch of old cars and junk in his yard, what can I do and how do I remain anonymous?
6. I want to replace my old single wide mobile home with a newer one, is there a minimum age requirement?
7. I'm having vinyl siding and new windows installed, do I need to get a Building Permit?

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1. What is the VetVan?
2. Who is eligible?
3. Where will I be picked up?
4. How do I get VetVan service?
5. What hours is the VetVan available?
6. How much does it cost?
7. When will I be picked up?
8. What other information should I know about the VetVan?