The driver will call the evening before to confirm your appointment with an approximate pick-up time. Be sure to confirm with the driver to ensure your pick-up. Because we have many patients to pick up, please be ready fifteen minutes before the scheduled time in case the van is early.
The van will not be able to wait for passengers. Pick-up time is only an estimate. Please be patient and you will be picked up. If for some reason the van service is canceled, you will be called.
Riders needing help from their home to the VetVan must be responsible for providing a capable person to assist the veteran. Drivers can help veterans on and off the VetVan but are not required to do lifting that would be a risk to either the driver or the veteran.