If your cell phone is equipped with GPS we should be able to pin point your approximate location. Each cell phone provider has different standards that they use so not all are have the same accuracy.
Phone with No GPS
If you have an older cell phone that does not have GPS you will need to stay on the line and try as best as you can to direct the Dispatcher to your location.
Cell Towers & Location
When you call 911 from your cell phone, your call will hit the nearest tower of your cell phone provider. So while you may be in Cayuga County using your cell phone, you may actually hit a tower in another County and your call will be directed to that County. Just explain that your emergency is in Cayuga County and they will transfer you to us.
Also, keep in mind that cell phone calls are not always very clear. There is a routing process that they have to go through and sometimes the beginning of the call is broken up. Please be patient as the Dispatcher is doing everything they can to assist you.