Mental Health Response to COVID-19

Updated 03/24/2021

The Cayuga County Community Mental Health Center (CCCMHC) remains open. Appointments at CCCMHC are either by video or phone. However, clients can now request in-person visits. A mask is required at all times when in the building and social distancing guidelines must be followed. 

  • Medications: If you pick up medication or receive an injection, you will continue to receive your medication as regularly scheduled. Please report to the building for this. 
  • Clinic appointments: Appointments with therapists, nurse practitioners, and psychiatrists will be done by video, phone, or clients can request in-person visits.
    • If you are a current client and have an upcoming appointment scheduled and you need to verify if the appointment is by video, phone, or in person, please call CCCMHC at 315-253-0341, Option 1.
      • If your phone number has changed, please call CCCMHC at 315-253-0341 to update your phone number.
    • For video appointments: Your provider will contact you at the time of the appointment and send you a link to join by video. If you do not receive a message or phone call during your scheduled video appointment time and are waiting more than 10 minutes, please call 315-253-0341 and press 1 to let us know.
    • For phone appointments: Your provider will call you at the time of your appointment. If you are a current client and your phone number has changed, please call CCCMHC at 315-253-0341 to update your phone number. If you do not receive a phone call during your scheduled appointment time and are waiting more than 10 minutes, please call 315-253-0341 and press 1 to let us know.
    • To request new appointments: If you would like to request services at CCCMHC as a new client, please call CCCMHC at 315-253-0341 to make an appointment.
  • Care management: For community members who work with a care manager at CCCMHC, ask your care manager if your appointment is by phone, video, or in person.
  • For help in a crisis during business hours: If you are experiencing a crisis, please contact our office at 315-253-0341. Staff is available to assist community members experiencing a crisis during normal hours of operation (Monday to Friday, 8:30am to 4:30pm).
    • Crisis services remain available after our normal business hours and can be accessed by calling the same number—315-253-0341. You will be connected to the after-hours crisis service.

Please feel free to contact our office if you have questions about your care or our services. 

Please be sure to check this webpage regularly for updates. 

Mission

The mission of the Cayuga County Community Mental Health Center is to provide quality mental health services to Cayuga County residents. Our professionals treat, monitor, and support individuals with mental health needs toward the goal of improving quality of life while serving the needs of the community.

The Cayuga County Community Services Board oversees CCCMHC programs.

Mental Health Sign (Spring)
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