Home Energy Assistance Program (HEAP)

PROGRAM CLOSES APRIL 26, 2019 at close of business

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes.

If you are eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.

HEAP may be able to help you if you heat your home with:

  • Electricity
  • Natural Gas
  • Oil
  • Coal
  • Propane
  • Wood/Wood Pellets
  • Kerosene
  • Corn
  1. HEAP- Open SNAP/ Temporary Assistance cases

    Physical Address
    160 Genesee St.
    Auburn, NY 13021

    Phone: (315)253-1575
    Fax: (315)253-1295


  2. HEAP- No SNAP or Temporary Assistance

    Physical Address
    Cayuga Seneca Community Action Agency
    89 York St.
    Auburn, NY 13021

    Mailing Address

    Auburn, NY 13021

    Phone: (315)255-1703 Ext.105


Regular HEAP Benefit

The 2018-2019 Regular HEAP benefit opened November 13, 2018.

Eligibility and benefits are based on:

  • income,
  • household size,
  • the primary heating source, and
  • the presence of a household member who is under age 6, age 60 or older or permanently disabled.

Regular benefits for households that pay directly for heat based on actual usage are paid directly to the vendor that supplies the household's primary source of heat.

Your household may be eligible for a Regular benefit if:

  • You and your household members are United States Citizens or qualified aliens and
  • Your household's gross monthly income is at or below the current income guides for your household size as posted in the table below or
  • You receive Supplemental Nutrition Assistance Program (SNAP) benefits or
  • You receive Temporary Assistance or
  • You receive Code A Supplemental Security Income (SSI Living Alone)

Regular HEAP Benefit Amounts 2018-2019  (Base Benefit Amount /Living Situation)

$21Eligible households that live in government subsidized housing or a group home setting with heat included in their rent.
$30 or $35Eligible households who have heating costs included as part of their rent.
$675 + applicable add-onsEligible households whose primary heat is oil, kerosene, or propane and who make direct payments to the vendor for heating costs.
$525 + applicable add-onsEligible households whose primary heat is wood, wood pellets, coal, corn or other deliverable fuel and who make direct payments to the vendor for heating costs.
$350 + applicable add-onsEligible households whose primary heat is electricity or natural gas and who make direct payments based on their household’s actual usage to the vendor.

Regular Benefit Add-Ons for Households Paying Directly for Heat

The amount of the base Regular benefit will be increased by $26 if the household’s gross income is in the Tier 1 income range.

Tier I eligibility is based on gross income and household size, on the date of application the household's gross income must be at or below 130% of federal poverty level for the household size; or at least one adult household member must be in receipt of ongoing assistance through Temporary Assistance (TA), Supplemental Nutrition Assistance Program (SNAP) or code A SSI.

The amount of the base Regular benefit will be increased by $25 if the household contains a vulnerable individual (household member who is age 60 or older, under age 6 or permanently disabled).

2018-2019 HEAP Monthly Income Limits


Your total household gross monthly income for your household size must be at or below the following guidelines:

Household SizeMaximum Gross Monthly Income
2018-2019 HEAP Benefit Gross Monthly Income Guidelines
1$2,391
2$3,127
3$3,863
4$4,598
5$5,334
6$6,070
7$6,208
8$6,346
9$6,483
10$6,621
11$6,918
Each additionalAdd $540

Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.




Heating Equipment Clean and Tune Program

Scheduled to open April 1, 2019.

This HEAP benefit is designed to assist with the cost of cleaning and tuning an eligible household's primary heating equipment. Applicants must be the homeowner and meet the HEAP program guidelines for this component.  Contact (315)253-1385 once the program opens to be prescreened and learn how to apply. 

Furnace Repair/ Replacement Program

The Heating Equipment Repair & Replacement Program component will open November 5, 2018 and will run until funds are exhausted. Applicants must be the homeowner and must meet program requirements. Contact (315)253-1385 to be prescreened and learn how to apply. 

Cooling Assistance 

Expected to open May 1, 2019. Scheduled to close August 30, 2019 or when funds are exhausted, whichever comes first.

Any individual who expresses a need for an air conditioner or fan due to a medical condition that is worsened by extreme heat may call (315)253-1305 once the program opens to be prescreened and learn how to apply.