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  Frequently Asked Questions

  1. I missed a scheduled appointment (orientation, recertification, job search, etc). What should I do?
  2. My case was denied. Now what?
  3. My situation has changed. What should I do?
  4. I can’t get the documentation that my worker requested. What should I do?
  5. I lost my benefit card or my card is not working. How can I get a replacement?
  6. I cannot reach my worker by phone. What should I do?
  7. How can I check my benefits?
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Seal of Cayuga County New York

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  1. 160 Genesee Street
    Auburn, New York 13021
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